Quality Manager

Moda, Holland Park


Location: Moda, Holland Park


Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.

We have a clear objective of pioneering positive change to the UK rental landscape.

We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level... from wellbeing week to weekly classes with our wellbeing partners hero.


Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.


As the Quality Manager you will Assist in the review and updating of cleaning and environmental policies and procedures to ensure they are efficient, meet company standards and are compliant with statutory legislation. Ensure that a consistency of high standard of cleaning service is delivered in accordance with the work schedule. Assist in the administration of all environmental services (pest control, waste management, landscaping, consumables, hygiene, and services to the retailers). Ensure that all appliances and furniture are well maintained and report any faults to ensure repairs are carried out before any adverse effect on the operation. Ensure that all equipment and personal protective clothing is available and used correctly. Ensure all team members are trained on the use of materials including any COSHH materials and the operation of equipment for cleaning and services in the amenity areas before use. Report any accidents/incidents or identify training needs to line management, and assist in emergency situations including suspect packages and fire incidents.

In addition, you will assist in creating staff rota's, manage day to day activities and scheduling of on-site cleaning teams. Work closely with the Maintenance Manager in conducting move in and move out inventory reports, and take the lead on ensuring all areas across the site are kept clean, presentable, and stocked where required at all times.


A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
A great storyteller and strategic thinker who is always full of ideas
A proactive self-starter with a willingness to learn and solve problems independently
Excellent communication skills and the ability to think outside of the box to increase business revenue.
A can-do attitude willing to put the customer at the heart of everything


Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Must be pro-active and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organised, ability to problem solve and works under pressure with great decision-making skills
Able to demonstrate an organised and professional approach and ability to priorities
3 years’ experience in a quality management management position, or equivalent
Experience with conducting move out inventories and mid tenancy inspections using dedicated software systems checking for faults or damage and arranging repairs via the maintenance team.
Cleaning experience and clear evidence of what ‘good standards’ and ‘attention to detail’ looks like.
Experience in a demanding customer centric role.


Competitive salary
Workplace pension scheme
25 days annual leave
Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
Regular team and company socials
Access to subsidised mental health and wellness services


If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to susan@hollandpark.moda

Job Type: Full-time, Permanent

How to apply

Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.