Maintenance Manager

MODA IS A LIFESTYLE, NOT A LANDLORD

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.

We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level...

THE IDEAL CANDIDATE

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals and to deliver these at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.

JOB DESCRIPTION

As the Maintenance Manager, you will lead the maintenance team and working closely with the General Manager be responsible for managing all aspects of building maintenance, health & safety compliance, risk management, and additional related tasks. Your role will be crucial in managing building codes and compliance repairs / reporting, liaising with contractors, vendors, and residents whilst ensuring an exceptional resident experience. Allowing your personality to shine through embracing the MODA brand and culture.

Manage the on-site end to end delivery of building maintenance, repairs, and compliance.
Utilize internal systems with a keen eye for detail, accuracy and the ability to formulate targeted reporting and analytics on a regular basis.
Establish and maintain local relationships and partnerships.
Work closely with the General Manager, to recruit, train, develop and mentor each member of the small, high performance, highly driven team.
To work collaboratively with the team to ensure community spaces and common areas throughout the building are prepared for events as needed.
Weekly/Monthly/Quarterly PPM testing.
Oversee the completion of resident service requests within community timelines and guides.
Work with Resident Ambassadors to ensure that retention levels remain consistently high.
Demonstrate a knowledge of the Build to Rent market and how needs may differ from residential and hospitality markets.
Adapt as needed to additional requirements that align with the business needs to exceed customer expectations at every opportunity.

WHO YOU ARE

A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
A great storyteller and strategic thinker who is always full of ideas
A proactive self-starter with a willingness to learn and solve problems independently
Excellent communication skills and the ability create, update, and present specific property reporting
Ability to build and maintain relationships with various vendors and contractors
Strong problem solving skills and the ability to adapt in a dynamic environment
A can-do attitude willing to put the customer at the heart of everything

EXPERIENCE AND SKILLS

Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Must be pro-active and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organised, ability to problem solve and works under pressure with great decision-making skills
Able to demonstrate an organised and professional approach and ability to priorities
3 years’ experience in a maintenance / facilities management position
Knowledge of Health & Safety compliance, PPM plans, and an understanding of overall Risk Management strategies.
Previous experience within the sector preferable
Experience in a demanding customer centric role

BE MORE YOU

Competitive salary
Workplace pension scheme
25 days annual leave
Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
Regular team and company socials
Access to subsidised mental health and wellness services

GET IN TOUCH

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to katja@hovecentral.moda

Salary: Up to £40k per year, dependent on experience.