Leasing Associate
Moda, The Mercian
Birmingham
LEASING ASSOCIATE
Moda, The Mercian , is looking for a Leasing Associate who will be responsible for meeting the lease up targets and the ongoing re-let of apartments.
You will provide our residents with a positive and memorable leasing experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...
THE ROLE
First point of contact for leasing administration enquiries
Follow up leads, register and understand individual’s rental requirements matching them to an available apartment
Arrange viewings for all enquiries in a timely manner and provide a first-class experience tour. Engaging all aspects of what Moda, The Merican has to offer in line with brand values
Manage tenancy applications from let agreed through to move in. Ensuring a follow up process on all applications and the vetting process is carried out
Referencing progression including liaison with referencing provider and applicants.
Ensure accurate recording and processing of customer information, recording feedback for management reporting and use
Manage and meet agreed KPI’s as set by the Leasing Manager Notifying broadband, utility suppliers and council tax of new and ending tenancies for resident set up.
Coordinating inventory production, working closely with the Lettings Manager.
Escalate any end of tenancy charge disputes to the Lettings Manager
Increase revenue through alternative investment streams, parking and facility hire.
Work closely with the Lettings Manger to report on competitor analysis, resident service reports and headline rent prices.
Actively drive sales and retention of resident’s service and effective negotiation of tenancy renewals.
Work collaboratively with the team to develop a ‘best in class’ delivery and operating procedures.
Consistently deliver the Moda service standards to residents and all visitors to the building.
THE IDEAL CANDIDATE
Previous experience in residential property (hospitality or private renting sector preferred).
Excellent verbal and written communication and persuasion skills
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
Pro-active, able to use initiative to enhance the reputation of the building and think outside of the box to increase business revenue
Professional presentation, confident and outgoing in nature
Well organised, ability to multitask, problem solve and works well under pressure.
A strong team player supporting all colleagues when required and feel confident to put forward suggestions and ideas.
Well organised, ability to problem solve, prioritise and work under pressure with great decision-making skills.
Experienced in working to targets with attention to detail. Understanding the importance of achieving deadlines and ensuring quality output.
Great understanding of the city, it’s people, culture and social scene.
BE MORE YOU
As part of the Moda family you’ll have access to a whole host of added benefits including:
Birthdays off work
Discounts on leading global brands
Regular health checks and access to subsidised mental health and wellness services.
GET IN TOUCH
If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to katie@themercian.moda