Leasing Associate

Leasing Associate

About Moda
At Moda, we’re redefining rental living by delivering and operating next-generation neighbourhoods where people live, work and play.
We are looking for exceptional Leasing associates in Birmingham who thrives on smashing targets and delivering a five-star customer experience. We have a number of opportunities across our 3 luxury schemes in the vibrant city of Birmingham, including in our brand-new flagship development due to launch later this year.
As a Leasing Associate, you will play a critical role in driving sales, maximising occupancy, and delivering a world-class leasing experience. You’ll be the front line of our sales engine—building relationships, converting leads, conducting exceptional viewings and ensuring our residents receive a seamless and premium onboarding journey.
This is not just a job — it’s a golden opportunity to be part of something spectacular.
We want the best of the best, so if that sounds familiar, we want to hear from you!

Key Responsibilities
SALES & CUSTOMER CONVERSION
• Proactively follow up inbound leads, qualify prospects, and convert enquiries into leases.
• Understand customer requirements and align them with available apartments to deliver tailored solutions.
• Conduct compelling in-person and virtual tours, highlighting apartment features and lifestyle benefits across the development.
• Close deals by confidently handling negotiations, overcoming objections, and promoting value over price.
• Track and meet weekly and monthly leasing KPIs, conversion rates, and pipeline targets.

REVENUE GENERATION
• Drive additional revenue by upselling lifestyle amenities, premium apartment features, parking, and event space.
• Actively promote tenancy renewals and negotiate favourable lease extensions.
• Identify new commercial opportunities and recommend strategies to boost ancillary income.
• Monitor market conditions and provide regular feedback to the Leasing Manager to support dynamic pricing strategies.
MARKETING & LEAD ENGAGEMENT
• Manage all incoming enquiries from multiple channels, ensuring timely and personalised follow-ups.
• Partner with the marketing team to optimise lead generation and engagement campaigns.
• Use and update accurately CRM systems to track customer journeys and provide reporting on conversion funnel performance.
• Gather and report customer feedback post-viewing to help refine sales messaging and marketing collateral.

Operational & Administrative Excellence
• Support the full leasing lifecycle: applications, referencing, tenancy agreements, move-in packs, and post-move follow-ups.
• Ensure all required payments are secured prior to move-in and assist residents in setting up recurring rent payments.
• Maintain accurate customer and leasing records across internal systems.
• Liaise with utility and broadband providers to ensure smooth transitions for incoming and outgoing residents.

What You’ll Need to Succeed
Experience & Background
• Proven track record in residential lettings, hospitality sales, or private rental sector.
• Experience working to and exceeding targets in a fast-paced, customer-centric environment.
• Familiarity with the Build to Rent model is preferred.
• Attention to detail is key to ensure accurate data and reporting.
Sales & Customer Skills
• Energetic self-starter with a passion for sales, service, and resident satisfaction.
• Excellent negotiation skills with a commercial mindset and closing ability.
• Confident, outgoing communicator with strong verbal and written skills.
• Well-presented and highly organised with strong attention to detail.
Attitude & Approach
• Proactive, dynamic, and results-driven—ready to own targets and challenge the status quo.
• Collaborative team player who thrives on sharing success and contributing to shared goals.
• Always looking for ways to add value and suggest improvements to systems, sales strategy, or customer experience.

The Moda Promise
• Competitive salary with performance-based incentives.
• Ongoing professional development and training.
• A chance to grow within one of the UK’s most innovative residential brands.
• Be part of a people-first culture where integrity, commitment, and loyalty are more than words.

Core Values
INTEGRITY – We build trust through honesty and transparency.
COMMITMENT – We go all in—financially, ethically, and operationally.
LOYALTY – We foster long-term relationships with our teams and residents.